Vista has built its comprehensive training program on two
beliefs: A team is only as strong as its weakest performer, and
every staff member should be prepared for leadership
Employees are instructed on expectations and strive to perform
above those expectations, but they also are asked for feedback on
how to improve training programs.
Lifeguard training is extensive, but leadership development is
perhaps the hallmark of Chula Vista’s program. A customized
curriculum includes four different levels, each building upon the
one before. This systematic approach details responsibilities in
simplified processes so that everyone knows how each component
affects the entire operation.
Staff members learn about their particular jobs in seminar-style
training. For example, head lifeguard curriculum includes
expectations, park skills and effective communication. For
Leadership 1 and 2 positions, professionalism, time management and
stress management are taught. Supervisory level staffers receive
instruction on showmanship, and how to communicate with guests.
Prospective managers must complete a nine-month training program
that examines the entire waterpark, including food, beverages,
admissions, aquatics, first aid, and park services.
The goal is to develop professionals who will be successful in
their current roles and future endeavors.