With a Florida Keys theme, KeyLime Cove offers Midwesterners a
convenient alternative to a tropical vacation within driving
distance of their homes. Likened to a “cruise ship on
land” experience, the décor, amenities and staff make
guests feel as though they are vacationing at a sun-drenched
Guests appreciate value and they want options. To keep them
coming back, this Gurnee, Ill.-based KeyLime Cove partnered with
Six Flags Great America, which allows the resort to package Six
Flags’ tickets with one- and two-night stays, and offer a
free shuttle to the amusement park. That saves guests the cost of
parking. Complimentary shuttle service to other local attractions
such as Gurnee Mills is included with every stay, as are day passes
to nearby Gold’s Gym.
At check-in, guests receive radio-frequency identification
(RFID) wristbands, which provide keyless access to rooms and
lockers, plus it eliminates the need to bring wallets, purses, cash
and room keys to the waterpark. Parents can pre-load a set amount
of money onto their children’s wristbands, if they want.
Besides guest amenities, a staff that puts safety first is a must
at an indoor waterpark.
The staff here works together flawlessly to provide the utmost
safety and outstanding guest service. To ensure clear communication
between the 180 lifeguards, they are allowed to “talk”
on their own Facebook page with each other and with management.
Monthly events such as movies and golf allow crew members a chance
to enjoy time outside of lifeguarding, which contributes to the
morale and positive energy of the staff.
Daily revivals and “Guard of the Week” recognitions
keep the work environment fun and enthusiastic. Lifeguards also
participate in the Illinois Park and Recreation Association’s
Lifeguard Games and have won the Spirit Award every year since the
property opened in 2008.