The big moment comes. The rides have tested safe and thrilling. All systems are go. Throngs of attendees, to the tune of about 15,000 wildly enthused customers — book for opening day, all according to the master plan. Thing is, people — many, many people — are not receiving their tickets. That’s called a public relations nightmare, and Australian publication the Blacktown Sun has coverage of the debacle Wet ‘n’ Wild Sydney Park at Prospect faced. What do say to the aggrieved customers? What to do to win back their favor? Read More