Lessons Learned

The Power of Backup
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The Power of Backup

When three unruly swimmers cause trouble at a waterpark, it’s time to call for help. More

3 Valuable Lessons of a First-Year Aquatics Pro
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3 Valuable Lessons of a First-Year Aquatics Pro

A seasoned aquatics pro recounts the three most important lessons learned in her... More

Do Your Lifeguards Think They Can Break the Rules "Safely?"
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Do Your Lifeguards Think They Can Break the Rules "Safely?"

One waterpark manager explains why this idea is especially dangerous and how you... More

No More Shift Nightmares: How to Create the Perfect Schedule for Lifeguards
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No More Shift Nightmares: How to Create the Perfect Schedule for Lifeguards

Do you have holes in your rotation schedule? Here's an easy way to fill them. More

How to End the Telephone Game at Your Waterpark
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How to End the Telephone Game at Your Waterpark

The aquatics assistant manager at Smugglers’ Notch Resort in Vermont offers advice... More

Watching the Watchers
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Watching the Watchers

A waterpark operations manager ensures safety and quality with unannounced... More

How to Implement Change Efficiently
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How to Implement Change Efficiently

A waterpark manager shares his advice on ensuring uniformity when enforcing a new... More

Turning Frowns Upside Down
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Turning Frowns Upside Down

An aquatics director shows that accommodating a guest's special needs doesn't have... More

Change Is Good
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Change Is Good

A shift to lifeguards being proactive instead of reactive decreased the number of... More

Judgment Call
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Judgment Call

Managers realize they must teach their lifeguards critical thinking skills for... More

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