Lessons Learned

Do Your Lifeguards Think They Can Break the Rules "Safely?"
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Do Your Lifeguards Think They Can Break the Rules "Safely?"

One waterpark manager explains why this idea is especially dangerous and how you... Read more

No More Shift Nightmares: How to Create the Perfect Schedule for Lifeguards
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No More Shift Nightmares: How to Create the Perfect Schedule for Lifeguards

Do you have holes in your rotation schedule? Here's an easy way to fill them. Read more

How to End the Telephone Game at Your Waterpark
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How to End the Telephone Game at Your Waterpark

The aquatics assistant manager at Smugglers’ Notch Resort in Vermont offers advice... Read more

Watching the Watchers
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Watching the Watchers

A waterpark operations manager ensures safety and quality with unannounced... Read more

How to Implement Change Efficiently
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How to Implement Change Efficiently

A waterpark manager shares his advice on ensuring uniformity when enforcing a new... Read more

Turning Frowns Upside Down
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Turning Frowns Upside Down

An aquatics director shows that accommodating a guest's special needs doesn't have... Read more

Change Is Good
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Change Is Good

A shift to lifeguards being proactive instead of reactive decreased the number of... Read more

Judgment Call
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Judgment Call

Managers realize they must teach their lifeguards critical thinking skills for... Read more

Welcome Home
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Welcome Home

An aquatics manager recognizes the importance of reconnecting with staff after a... Read more

To Close a Pool ... or Not
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To Close a Pool ... or Not

A situation can often look different after you check with all the players Read more

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