The restorative, healthful powers of water have been harnessed since ancient times and as a waterpark or resort operator, you capture that essence at your facility.
By adding unique touches that provide additional comfort and
rejuvenation, it’s possible to set your facility ahead of the
competition by increasing foot traffic and ensuring repeat visits
from satisfied customers.
That’s what the team at The Spa at Mandarin Oriental Hotel in
Las Vegas set out to do at their property.
Mandarin Oriental has built a reputation as a state-of-the art
destination brand, but it needed to stand out from all the
competition in Las Vegas.
To go above and beyond, a development team was challenged to create
additional restorative comfort utilizing the natural effects of
water and temperature. The 27,000-square-foot spa facility opened
in December 2009 and in addition to the pool, it includes a
vitality pool with views of Las Vegas Boulevard.
The pools offer beneficial exercise and recreation opportunities,
but developers went one step further, using light, color, sound and
aroma to provide additional benefits. A hydro-lounge steam
environment features aromatherapy and specially designed lighting
and after experiencing the heated steam environment, guests can
cool face and body at an ice fountain that dispenses ice chips into
an elegant glass bowl.
For many visitors, Las Vegas is a mental and physical oasis, and
that was a key concept in Mandarin Oriental’s goal. To that
end, there are nine experience showers — which include
ambient sound, light and aromatherapy — located in the locker
According to comments on Yelp.com, guests have responded to the
“This is by far the best spa I have ever been to. The
amenities were top-notch. … I will definitely go back my next
time in Vegas,” said one Yelp-er.
So what can less luxurious operations do to achieve the same kind
of response and mirror the results of Mandarin Oriental? Perhaps
simple upgrades in showerheads could make a huge difference in the
experience of your showers.
Music might be the norm for most facilities, but consider using
different channels for different spaces, such as the locker
Also think about ways to incorporate small niceties such as ice
fountains, which don’t necessarily have to be in relaxation