Customer Service

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Rethinking the Season Pass: What to Make of Six Flags' New Membership Program

Six Flags’ loyalty rewards program incentivizes guests to keep coming back through... More

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There’s More to Lifeguarding Than Just Swimming

A waterpark incident shows that people skills rank right up there with... More

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4 Keys to Effective Customer Service in the Learn-to-Swim World

In the competitive learn-to-swim market, each customer must walk out the door... More

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Customer Complaints Aren't Always What They Seem

Kindness at a community pool goes a long way toward revealing the true problem More

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Silliman Family Aquatic Center Wins the Best of Aquatics Training Award

With the help of technology and a customer service-focused mindset, the Newark,... More

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With Accessible Tubes, Everyone Can Enjoy a Lazy River

Dollywood's Splash Country accommodates guests with disabilities by providing... More

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Bye Bye Burning Feet? Stick-On Soles Could Provide Your Guests Lasting Relief

Want novelty footwear in your retail shop? Consider these adhesive, waterproof shoes. More

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7 Commercial Pool Courses That Could Change the Way You Do Business Forever

Be sure to check out these educational opportunities for commercial aquatics... More

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Autism at the Waterpark

For waterparks, meeting special needs without alienating non-disabled guests can... More

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