Customer Service

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Brick-By-Brick: How Legoland California Resort Built a Truly Accommodating Park

In this video, Mike Pastor, training manager at Legoland California Resort,... More

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Follow the Script: For Lifeguards, Here's What to Say When Autism is a Factor

Experts in the autism community share advice on how to more effectively... More

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Sam's Club: Here's How One Watepark Creates Exclusive, VIP Events for Guests with Special Needs

On select evenings, Sahara Sam's Oasis becomes the go-to destination for families... More

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What Would You Do?

The dilemma: how a facility should handle complaints about inappropriate conduct More

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The Power of Listening

My friend is going through a rough patch. More

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Swimming Foundation Restructures in Response to Demand for Programs

The organization has promoted five individuals into More

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Firm Launches Tech-Savvy Commercial Division

VivoAquatics offers monitoring and chemical adjustments remotely More

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Best of Aquatics 2014: Management

Using a lot of creativity, management found ways of motivating minimum wage workers More

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Get Personal

A host at a mountain resort with a swimming area takes the right approach to... More

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Waterpark's Committment to Conservation Earns Attraction Prestigious Honor

From the rooftaop solar panels to its this soap recycling effort, this Wisonsin... More

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