Paul Macias is the aquatics supervisor at the City of Farmers Branch in Texas. He has more than 20 years experience in the aquatics industry, focusing on areas including operations, training, marketing, programming and maintenance. Macias holds a master’s degree in recreation, tourism and management from the University of Illinois.
Becoming a manager is like becoming a parent for the first time. Try adopting 70 at once!
A seemingly innocuous change causes a major staff reaction.